Free Shipping | Worldwide Shipping

Privacy Policy

PRIVACY POLICY – ZILVERO

This Privacy Policy describes how Zilvero (the "Site" or "we") collects, uses, and discloses your personal information when you visit the Site or make a purchase.

1. Contact

If after reviewing this policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at rapithan74@gmail.com or through our contact page at www.zilvero.com

2. Collection of personal data

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Data." Below are details about the Personal Data collected and its purposes:

Device information

  • Purpose of collection: To load the website correctly for you and to perform analyses to optimize the website.
  • Source of collection: Collected automatically through cookies, log files, web beacons, tags or pixels.
  • Disclosure for business purposes: Sharing with our processor Shopify.
  • Personal Data collected: Web browser version, IP address, time zone, cookie information, pages or products visited, search terms and interactions with the website.

Order information

  • Purpose of collection: To provide products or services, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with advertising or information about our products and services based on your preferences.
  • Source of collection: Provided by you.
  • Disclosure for business purposes: Sharing with our processor Shopify.
  • Personal data collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

Customer support information

  • Purpose of collection: To provide customer support.
  • Source of collection: Provided by you.

3. Minors

The website is not intended for anyone under the age of 15. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request deletion.

4. Disclosure of personal data

We share your personal information with service providers to provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. Learn more about Shopify's use of your personal information here: Shopify Privacy Policy .
  • Legal Obligations: We may share your information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests, or to protect our rights.

5. Behavioral advertising

We use your personal information to provide you with targeted advertising or marketing communications that may be of interest to you. For example:

6. Use of personal data

We use your personal information to provide our services, including making products available for sale, processing payments, shipping and order fulfillment, and informing you about new products, services, and offers.

7. International data transfer

Because we use Shopify and other third-party providers, your personal data may be transferred to countries outside of Switzerland. In such cases, we ensure that appropriate data protection measures are in place.

8. Your rights under Swiss data protection law

As a resident of Switzerland, you have certain rights regarding your personal data:

  • Right to information: You can request a copy of your personal data.
  • Right to rectification: If your data is inaccurate or incomplete, you can request rectification.
  • Right to erasure: You have the right to request the erasure of your personal data, where permitted by law.
  • Right to object: You can object to the processing of your data for direct marketing or other reasons.
  • Right to data portability: You can request that we provide your data in a structured, commonly used and machine-readable format.

9. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for legal and regulatory reasons.

10. Complaints

If you would like to file a complaint, please contact us by email at rapithan74@gmail.com or by post using the contact details provided above. If you are dissatisfied with our response, you have the right to lodge a complaint with the competent data protection authority in Switzerland: the Federal Data Protection and Information Commissioner (FDPIC).